Legal

Privacy Policy

Last updated: 1 January 2026 · UKHarbor Hotel Ltd, 14 Brook Street, Mayfair, London W1K 5DZ

1. Introduction

UKHarbor Hotel Ltd ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your data when you visit hotelukharbor.com or interact with our hotel services. We operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following categories of personal data:

Identity data: name, title, date of birth (where required for age verification)
Contact data: email address, telephone number, postal address
Financial data: payment card information (processed securely via PCI-compliant third parties)
Usage data: IP address, browser type, pages visited, time on site (via cookies)
Correspondence data: enquiries, feedback and communications submitted through our website

3. How We Use Your Information

We use your personal data for the following lawful purposes:

To process and manage your reservation or enquiry
To provide the hotel services you have requested
To comply with legal obligations, including anti-money laundering and age verification requirements
To improve our website and service quality
To send service-related communications (with your consent where required)

4. Data Sharing

We do not sell your personal data. We may share your data with trusted third parties strictly necessary to deliver our services, including payment processors, IT service providers and legal advisers. All third parties are required to maintain appropriate data security standards.

5. Cookies

We use cookies to enhance your experience on our website. Please see our Cookie Policy for full details on the cookies we use and how to manage your preferences.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Guest records are typically retained for 7 years in accordance with HMRC requirements.

7. Your Rights

Under UK GDPR you have the right to: access your personal data; request correction of inaccurate data; request erasure of your data; object to processing; request restriction of processing; and data portability. To exercise any of these rights, please contact us at supp@hotelukharbor.com.

8. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or disclosure. Our website uses SSL/TLS encryption for all data transmission.

9. Contact Us

For any privacy-related queries, please contact our Data Protection Officer at: supp@hotelukharbor.com or by post to: UKHarbor Hotel Ltd, 14 Brook Street, Mayfair, London W1K 5DZ.

If you are dissatisfied with our response to a privacy enquiry, you may seek independent advice on your data rights through appropriate consumer protection channels in the United Kingdom.